LONDON, 29 January 2026 – Chubb today announced that it has been awarded the 2026 Claims Service Quality Marque (SQM) for both the UK and London Markets from Gracechurch, leading insurance research and insights consultancy. This marks the fifth and sixth consecutive years of recognition respectively, with this achievement being a testament to our unwavering commitment to delivering outstanding claims service.
Michael Babington, SVP, Head of Claims EMEA, Chubb, commented:
"Claims excellence is in our DNA at Chubb. To be consistently recognised as Outstanding amongst our peers is a huge validation of the hard work our claims teams put in every day to deliver for our policyholders."
Ben Bolton, Managing Director, Gracechurch, added:
"Chubb continues to stand out for the consistency and quality of its claims service across both the London and UK Regional markets. Brokers value the team's expertise, responsiveness and strong commercial approach, across both markets. This consistent approach to quality service makes Chubb a deserving recipient of the 2026 Claims Service Quality Marques for both London and the UK."
About Chubb
Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 43,000 people worldwide. Additional information can be found at: www.chubb.com.
Media Contact
Kathryn Coventry, Head of Communications EMEA, Chubb