LONDON--(BUSINESS WIRE)--ACE Group today announced that it has been recognised for its market-leading service to UK-based captive clients for the third year running.
ACE won the “Customer care in fronting” award at the UK Captive Services Awards, which recognise and reward captive insurance service providers that have demonstrated exceptional customer service and innovative product development. ACE was also highly commented at the “Insurer of the year” category. The judging panel for the awards was made up of nine Airmic members who are all responsible for their companies’ captives.
The panel concluded that ACE has outperformed its peers in the areas of business functionality, customised arrangements, ease of access to information, reporting, communication and team and multinational capabilities. ACE demonstrated superior efficiency and expertise in customer care as well as easy accessibility of its team. Client testimonials weighted heavily in the panel’s decision.
Clive Hassett, Director of Multinational Services for Europe at ACE, said:
“Offering captives, a market segment of great importance for us across Europe and globally, superior customer care is a strategic priority for ACE. We are delighted that our investment in service to our clients and in particular in technology, such as the market-leading ACE Worldview platform, has been recognised for the third year in a row. Awards like this encourage us to work even harder to further expand our captive offering and further improve the experience of our clients.”
ENDS
About ACE:
ACE Group is one of the world’s largest multiline property and casualty insurers. With operations in 54 countries, ACE provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. ACE Limited, the parent company of the ACE Group, is listed on the New York Stock Exchange (NYSE: ACE) and is a component of the S&P 500 index.
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Contact:
ACE Group
Nicholas Mandalas
Regional Communications Manager, EMEA
T: +44 20 7173 7793
E: nicholas.mandalas@acegroup.com